This resource describes what a service user should expect from our servicing and maintenance contractors.

This document provides a summary of the NHS England Environmental Control Service Specification and the Electronic Assistive Technology Servicing Contract.
The document includes the Key Performance Indicators that Environmental Control companies (contractors) are contracted to meet. The document also summarises the process from the point at which the Barnsley AT Team receive a referral for a client who may benefit from an EC system, through to
assessment, installation and follow up review.